Learn about our warranty and 2.0 Guarantee on our outerwear. Also file a warranty claim here.
TOBE guarantees all 2.0 Outerwear to be free of manufacturers defects in workmanship and materials for the life of the garment.
The lifetime of a product unfortunately does not mean your lifetime; gear has its own lifetime depending on the circumstances and the intensity in which it is used.
In the event of a failure originating from a material or manufacturer defect during the lifetime of the product, the garment will be repaired or replaced at no charge. In order to serve our customers in the most time efficient and effective manner, we will always attempt to repair the garment before initiating a replacement.
Signs that the garment has reached end of life include fabric fading, discoloration, broken zippers, fraying at cuffs and/or hems, the accumulation of small tears and signs of consumer repairs. This list is by no means all encompassing.
Rips, tears, cuts, punctures, burns, accidents, improper care, negligence, normal wear-and-tear will void the guarantee even if the issue is not related to these damages.
This guarantee applies only to the original purchaser with a valid proof of purchase. If the product is modified by the owner outside of an authorized repair facility, the guarantee is void.
Other Outerwear and Apparel
Other outerwear, mid and base layers, casual wear and accessories are covered by a 1 year limited warranty against manufacturer or material defects.
In the event of a failure originating from a material or manufacturer defect during the 1-year warranty period, the garment will be repaired or replaced at no charge.
Start a Claim by selecting the issue:
- My outerwear is leaking water
- My outerwear has an issue with a zipper or seam
- My outerwear was ripped, burned, torn or otherwise damaged
- My outerwear has a different problem
We require that all items accepted for repair be received freshly laundered. We understand that this may be inconvenient, but we want to ensure the health and safety of our staff.